FAQs: For the End User
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Registration and Account Questions
What is the process I can expect during registration and what kind of personal information do you gather?
How many reminders can I create with my user account?
Are there any fees associated with using the intelecare service?
How do you ensure that your site and data are secure?
Privacy and Opt-Out
(Layman's) overview of the Intelecare Privacy Policy.
Will you share my personal information with third parties?
Is intelecare covered by HIPAA (Health insurance Portability and Accountability Act)?
How do I opt-out of receiving educational or promotional information from third parties?
Can I still receive reminders even if I opt-out of receiving educational or promotional materials?
How do I...
create a new account?
create a reminder to take my daily/weekly/monthly medication?
create a reminder to refill my prescription?
create a reminder for a scheduled appointment?
edit/change a reminder type for an existing reminder without creating a new entry?
add another phone number or email address to my profile?
add multiple daily reminder times for the same medication?
retrieve my lost/forgotten password?
cancel my subscription?
Troubleshooting
I'm not getting my email reminders.
I'm not getting my text message reminders.
I'm not getting my voice reminders.
What is the process I can expect during registration and what kind of personal information do you gather?
During registration, we require that you provide us with some basic personal information, including your name, state of residence, zip code, birth date, ethnicity, email address, and mobile phone number. We also present our Privacy Policy and Terms and Conditions of Use and provide you a chance to review these policies prior to finishing registration. You will also have an opportunity during registration to elect to receive information regarding your specific health concerns.
How many reminders can I create?
There is no limit to the number of reminders you can create on the system.
Are there any feeds associated with using the intelecare service?
During our promotional period, all Intelecare editions - Basic and Plus - are available at no cost. Upon registration, every user is upgraded to Intelecare Plus automatically. However, if you use the SMS (text messaging) feature, your mobile service provider (for example, Verizon, AT&T, T-Mobile, etc.) may charge you to receive text messages based on the type of plan you have.
How do you ensure that your site and data are secure?
Intelecare takes great pride in our data security. We use Extended Validation SSL certificates that provide encryption levels up to 256 bit (the highest level available). In addition, Intelecare s security measures cover all three critical security areas (Physical, Operational and System), including biometric scanning for controlled access and ISO-certification requirements. In sum, Intelecare data, and your information as a subscriber, is secure.
(Layman s) overview of the Intelecare Privacy Policy.
Intelecare is serious about privacy. Intelecare will not share your personally identifiable information with any third party without your consent, unless required by law or necessary for administrative purposes. Your personal information will be used by Intelecare only to provide you with reminders and other services, including informational materials. You can opt-out of receiving this information at any time. Intelecare may, from time to time, share aggregated information with third parties but will not share information that is specific to you without your consent.
Will you share my personal information with third parties?
Never! Intelecare is proud to have one of the strictest privacy policies in the industry. We will never share you information with any third party, for any reason. Moreover, any communications that you opt-in to receive will be sent from Intelecare, not any sponsoring organization. This ensures that your personal information will never be misused.
Is Intelecare covered by HIPAA (Health Insurance Portability and Accountability Act)?
HIPAA is a federal law that governs how certain health care institutions and health information clearing houses use and share personal health information of individuals. Intelecare is not a covered entity under HIPAA and does not, as part of its routine services access or process any Protected Health Information (as defined in HIPAA). Intelecare does, however, take all reasonable steps to protect the confidentiality, privacy and security of all personal information provided by its members and shall not disclose any such information to any third party.
How do I opt-out of receiving educational or promotional information from third parties?
To stop receiving information from third parties, simply Login and click on "My Profile." Scroll down to the bottom of the page and uncheck the box that reads, "Yes, I would like to receive information based on my area(s) of interest and active reminders."
Can I still receive reminders even if I opt-out of receiving educational or promotional materials?
Yes.
How do I create an account on Intelecare?
You must register by answering a few basic questions by using our secure online form. Click here to register and start receiving your reminders today!
How do I create a reminder to take my daily/weekly/monthly medication?
First, make sure you are logged in. You can Login from the homepage and on any page within the website. There is always a Login shortcut link in the upper right hand corner of the screen.
Once logged in, click Add New:
- Find your prescription name in the drop down menu. If your prescription is not listed in the menu, select "Other" and type in your medication's name.
- Now, select your reminder type (for example, "Remind me to take my medication") by clicking the radio button next to the type of reminder that is most appropriate for you. Click "Next" to go to Step 2
- Here you may type in a personal message, or leave the standard message as is. Click "Next" to go to Step 3
- Here you will select the dates you with to receive your reminder. You can select a "Start" date and an "End" date or choose "No End Date" if you wish to receive the reminder without interruption. Please click on the calendar icon to make your selections. When finished, click "Next"
- Now, tell us how often you would like to receive the reminder. Sometimes you do not need to be reminded every day; for this reason you can make a selection that best fits your situation. Once you make a selection, additional questions will be asked if appropriate. When finished, click "Next"
- Select the time of day you would like to receive your reminder and the time zone in which you live. When finished, click "Next"
- Now tell us how you want to be reminded. Some options will not be available based on your specific type of user account. Making the selections are as easy as clicking the radio button next to your choice - email, text message, voice or any combination. If you have more than one email address or telephone number on file, you can pick the proper one at this time. Click "Next" and you are done!
How do I create a reminder to refill my prescription?
First, make sure you are logged in. You can Login from the homepage and on any page within the website. There is always a Login shortcut link in the upper right hand corner of the screen.
Once logged in, click Add New:
- Find your prescription name in the drop down menu. If your prescription is not listed in the menu, select "Other" and type in your medication's name.
- Now, select your reminder type (for example, "Remind me to refill my prescription") by clicking the radio button next to the type of reminder that is most appropriate for you. Click "Next" to go to Step 2
- You may type in a personal message, or leave the standard message as is; when finished, click "Next"
- Select the number of refills and when you would like to be reminded of your first refill using the calendar icon; when finished, click "Next"
- Select the time of day you would like to receive your reminder and the time zone in which you live. When finished, click "Next"
- Now tell us how you want to be reminded. Some options will not be available based on your specific type of user account. Making the selections are as easy as clicking the radio button next to your choice - email, text message, voice or any combination. If you have more than one email address or telephone number on file, you can pick the proper one at this time. Click "Next" and you are done!
How do I create a reminder for a scheduled appointment?
First, make sure you are logged in. You can Login from the homepage and on any page within the website. There is always a Login shortcut link in the upper right hand corner of the screen.
Once logged in, click Add New:
- Select your reminder type ("Remind me about an appointment") by clicking the radio button next to the type of reminder that is most appropriate for you. Click "Next" to go to Step 2
- Now, type in the name of your appointment (for example, "Tooth Cleaning") and select the appointment date. Click "Next" to go to Step 3
- Add the time and time zone of your appointment; then click "Next"
- You may type in a personal message, or leave the standard message as is; when finished, click "Next"
- Now, select how long before your appointment you would like to be reminded and then click "Next"
- Now tell us how you want to be reminded. Some options will not be available based on your specific type of user account. Making the selections are as easy as clicking the radio button next to your choice - email, text message, voice or any combination. If you have more than one email address or telephone number on file, you can pick the proper one at this time. Click "Next" and you are done!
How do I edit/change my reminder type (email, text message or voice) for an existing reminder without creating a new entry?
Login to your user account and select "edit" next to the reminder you wish to change/update. After you make the necessary changes, click Update at the bottom of the screen.
How do I add another phone number or email address to my profile?
Login to your user account and select "My Profile." Under the Account Credentials sections you will see your email address and phone number; directly under will read "click here to add an additional ..." Simply click the link and type in the additional email or phone number.
How do I add multiple daily reminder times for the same medication?
There are many patients that take the same medication multiple times each day. During the process of creating a reminder, you will be asked what time of day you wish to receive your reminder. At this time, you can add additional Dosing Times.
How do I retrieve my lost/forgotten password?
Click here to request your password. It will be resent to the primary email you used upon registering with Intelecare. In order to protect the privacy of our user's accounts, we will never give out password or account information out over the phone.
How do I cancel my subscription?
There are a few ways to achieve this. If you simply want to stop receiving reminders, you can delete all your active reminders from your "My Home" page. Your account will stay active in case you wish to come back and create a reminder in the future.
If you wish to actually cancel your user account, send an email to remove@intelecare.com with the words "cancel user account" in the subject line.
I'm not getting my email reminders, what can I do?
If you are not receiving your email reminders, there is a chance that the reminders are being caught in your email system's spam filter. Although Intelecare has developed a proprietary method of email delivery that limits this occurrence, you can help us to ensure that your reminders get through by entering the reminders@intelecare.com email address into your email address book to ensure the reminder is not getting caught in a spam filter.
If you are still not receiving your reminders, check your reminder profile to be sure that you have included all of the proper information for your reminder. For example, check to be sure that your email address is correct that that you have not included an end date that has passed or needs to be updated. You can check your reminder profile by logging in and then clicking "edit" for the reminder(s) you are not receiving. Correct any necessary information and click "Update."
If you are still not receiving reminders, call or email us so we can look into the problem. Click here for information on contacting us. We encourage you to submit an email with a complete description of the problems you are experiencing so that we can do a thorough inquiry and get back to you with a resolution as quickly as possible.
I'm not getting my text message reminders, what can I do?
More often than not, we find that the reminder has actually expired. Our first suggestion is to login and click "edit" for the reminder(s) you are not receiving and make sure the end date has not passed. If it has, simply change the date and click "Update."
If the reminder end date has not passed, look at your phone number listed - your 10-digit phone number needs to have a "1" before it.
If you are still not receiving reminders, call or email us so we can look into the problem. Click here for information on contacting us. We encourage you to submit an email with a complete description of the problems you are experiencing so that we can do a thorough inquiry and get back to you with a resolution as quickly as possible.
I'm not getting my voice reminders, what can I do?
Our first suggestion is to login and click "edit" for the reminder(s) you are not receiving and make sure it is an active reminder by checking the date, time (and time zone) and the phone number listed in the drop down menu. If the information is out of date, simply update the specifics as needed and click "Update."
If nothing is wrong and you are still not receiving reminders, call or email us so we can look into the problem. Click here for information on contacting us. We encourage you to submit an email with a complete description of the problems you are experiencing so that we can do a thorough inquiry and get back to you with a resolution as quickly as possible.